Telephone

Question

Level 1

16 points

Telephone

I have upgraded to iOS 10.0.2 and at the call's end the screen turn on again but the call buttons doesn't appear anymore: what happen?

MacBook, macOS Sierra (10.12), 13-inch mid 2010

Posted on Sep 29, 2016 2:08 AM

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Answer 1

chuck_3rd

Community Specialist

Sep 29, 2016 7:07 PM in response to mapa3n

Hi mapa3n,

Thanks for posting your question in the Apple Support Community! I understand you're not seeing the buttons you normally do on the screen after a call ends. I rely on my iPhone everyday and I would certainly want to make sure that my Phone app was working as expected. I'm happy to offer some direction.

I recommend to start by closing the Phone app and then trying to relaunch it.
Force an app to close on your iPhone, iPad, or iPod touch

You can also try restarting your iPhone, then test out the Phone functionality again.
Restart your iPhone, iPad, or iPod touch

Take care.

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Answer 2

mapa3n Author

Level 1

16 points

Sep 30, 2016 1:47 AM in response to chuck_3rd

...the problem appear only when I make a call using Siri...

PS I already restarted my iPhone...

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Answer 3

Teddy_B

Community Specialist

Oct 4, 2016 8:57 AM in response to mapa3n

Thanks for the update. The next step I recommend is to reset your settings. This should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud. How to back up your iPhone, iPad, and iPod touch . This reset will reset your device settings including Wallpaper, Display & Brightness, Touch ID & Passcodes, Apple Pay, Restrictions, iMessage and FaceTime Registration, Sounds & Ringtones, Date & Time, Background App Refresh, and Wi-Fi networks and settings. You'll want to make sure you have your Wi-Fi password available to reconnect.

To reset your settings go to Settings > General > Reset > Reset all Settings. Once your iPhone restarts, you'll need to set your preferences back up, but be sure to test out your issue.

Cheers!

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Answer 4

Teddy_B

Community Specialist

Oct 4, 2016 8:57 AM in response to mapa3n

Thanks for the update. The next step I recommend is to reset your settings. This should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud. How to back up your iPhone, iPad, and iPod touch . This reset will reset your device settings including Wallpaper, Display & Brightness, Touch ID & Passcodes, Apple Pay, Restrictions, iMessage and FaceTime Registration, Sounds & Ringtones, Date & Time, Background App Refresh, and Wi-Fi networks and settings. You'll want to make sure you have your Wi-Fi password available to reconnect.

To reset your settings go to Settings > General > Reset > Reset all Settings. Once your iPhone restarts, you'll need to set your preferences back up, but be sure to test out your issue.

Cheers!

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Answer 5

mapa3n Author

Level 1

16 points

Oct 7, 2016 1:54 AM in response to Teddy_B

...I try to reset my iPhone settings as you say but the problem still appear when I make call using Siri and the phone is locked...

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Answer 6

raina_b22

Community Specialist

Oct 9, 2016 10:08 AM in response to mapa3n

Thanks for the update, mapa3n. Since you're still having trouble, we recommend to backup your iPhone using the article mentioned in the previous post, then restore your iPhone using iTunes. This will reinstall a clean version of iOS on your iPhone. Once you've restored, you'll want to set up your iPhone as a new iPhone and test it out before restoring your backup. If everything's working normally when you set it up as new, go ahead and restore the backup using the steps below and test it again.

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Restore your iPhone, iPad, or iPod touch from a backup

Best regards.

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